Cool Your Air

Reviews

• Scott H. Holtz

  Mar, 06 2018
  ★ ☆ ☆ ☆ ☆
  They are seriously the worst. I had my ac go out on a Sunday so I called them for service. Their ad advertises that they guarantee service within an hour. With a newborn at home, and it being early August in South Florida, time is of the essence when your air goes out. I spoke with a representative around 11 AM who assured someone would be at my home within an hour. Around 1 o'clock I called to see where the tech was and why he was running late. The representative advised that he was tied up on a previous job and assured me that he would be there within an hour or so. I called again at 2:30 and received another excuse but was given another assurance he was on the way and I would have someone there by 4 o'clock. I called around 530 and the rep says he is just finishing up his last job and would be there shortly. So now it is about 6 1/2 hours since I initially called and I am sitting in South Florida in the middle of August with a newborn. Yet again I was given assurances that someone was enroute and would be there shortly. Around 7:40 PM I about had enough and called and at that point the rep advised I should just reschedule for the next day as they don't know when they could send a rep out. It is really unbelievable that this place is still in business when they have this type of service. I advised them on every call that I have a newborn in the house and absolutely need my AC done today. I told them every time if they can't come today that is fine please just tell me so I can call someone else to get it fixed. They had the audacity at 8 PM after not showing up for nine hours and telling me that someone is not going to be able to come until the next day to try and sell me a service plan. How in the world would I sign up for a service plan with this terrible company when they can't even show up to the initial call with in nine hours. Turns out they never showed up and I sat through an entire day and night without air-conditioning due to their assurances that someone would be at my place shortly. Please never hire this company as they are the absolute worst and quite frankly I really don't understand how they stay in business.

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