Walgreens Pharmacy

Reviews

• Samir Husain

  Feb, 28 2018
  ★ ☆ ☆ ☆ ☆
  I hate to leave negative reviews, but some of the technicians and pharmacists working at this location are just plain incompetent when it comes to customer service.
  My daughters doc ordered a course of antibiotics for a mild ear infection on 10/8 - she advised us not to administer the antibiotics until the symptoms got worse or we came in for a follow up. We went in for a follow up on the 18 and the infection had cleared on one side but spread to the other. So we were told to go ahead and start the antibiotics. I go into Walgreens and picked up the prescription and started the course. A few days later I noticed the bottle Expiration date was 10/22 (4 days after we picked up the meds!!) - this was a 10 day course . I called the Doc office and they said stop using it and get a refill. I called WG and they said no problem have the Doc office send us a another request and we will take care of it. I show up to pick up the meds and they want to charge me and my insurance for a refill. I have to pay for their mistake??? The girl at the counter was arguing with me non stop saying it is my fault for not using the medication. How can I use expired medication? The manager said she couldn't do much about it and gave me a $1 discount! She said it is because their system prints the package labels on the date the doc prescribes the meds and not when it is picked up, hence the reason why the meds expired 4 days later (these are liquid antibiotics that last 10 to 14 days) It's not about the $$, it is the principle of it all. The pharmacist/manager ignored me for 10 minutes, she was 4 feet away from me. No show of concern, no apology, no sense of caring. An overall F for customer service. Do yourself a favor and go to Publix, their pharmacists are much more attentive. The Publix on 84/Pine Island has much faster service.

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